FAQs

Product quality

Are items from the Grabiee shop high quality?

Definitely! We always make sure that we only offer the highest quality goods so that our customers are absolutely satisfied.

How do such low prices come about?

Because of our good business relationships and sponsors we can offer such lucrative prizes.

Are there hidden costs?

Of course not. We work with the highest level of transparency and only with reputable payment providers such as PayPal or credit card.

Order

How do I order on your website?

Simply find the product you want and click the "Add to Cart" button. Enter your shipping and billing information and we will have your order shipped to you as quickly as possible!

How can I track the status of my order?

Of course you have the option to track your order.

You can do this in the following ways:

Track your order online: shipment tracking
You will receive a shipping confirmation from us by email as soon as your order has been shipped. There is a tracking link for your order.
You can also write us an email. Our customer service is always there for you and we will help you track your order!

I already received a tracking link, but it doesn't work. What can I do?

Please note that tracking information will appear 3-5 days after the order is placed. If you don't find tracking information about your package, please try again in 1-2 days.

Of course, you also have the option of contacting us by email at any time. In this case, please send us an email to: info@Grabiee.com

If you would like to send us an email, please send us the following information in the email: (This will allow us to process your request more quickly to your satisfaction.)

Your full name
Your order number

Shipping/delivery time

How much are the shipping costs?

United state - We ship all items free of charge.

What is the average delivery time?

The delivery time is approximately 10-15 working days depending on the destination country.

* Please note that these are only estimated delivery times, but don't worry, we will always try our best to deliver on or before your delivery dates. Delivery time sometimes changes due to the high demand for our items. If you have any questions about your delivery, please feel free to write to us info@Grabiee.com

Delivery times are affected during holidays; Manufacturers and couriers will limit their operations at these times. Unfortunately, this is beyond our control. Normal service will resume immediately after the holidays.

Please ensure all delivery information is correct. If there is incorrect or missing information, we may contact you to update delivery information, which may result in delivery delays.

Delivery not arrived?

If this occurs, please send us a message with your order number that you received from us by email. To reach our support team contact: info@Grabiee.com

In the rare event that a product does not arrive at your door or is damaged along the way, you of course have the option

to have the goods delivered again
Receive full purchase amount back

We attach great importance to customer satisfaction here, which is why we are very cooperative in this case and want to make our customers happy in the long term.

In this case, please send us an email to: info@Grabiee.com

If you would like to send us an email, please send us the following information in the email (this will allow us to process your request more quickly to your satisfaction):

Your full name
Your order number

Why isn't my shipping status updated?

Your shipment may be delayed for many reasons. Delays can often be caused by things like weather, customs or backlogs. Sometimes shipping companies also need time to update their tracking information.

If the tracking information is not up to date, don't worry because your shipment is insured by us.

payment

Are my payment details safe with you?

Your data on our website is always protected - therefore we only use payment providers that are certified according to united state banking law.
When selecting payment providers, it is always important to us that you as a customer receive the best service.
The selected payment providers offer high-quality customer service, which will always take care of you and your questions, should you have any.

Which payment options can I use?

We always want to guarantee you a safe purchase on our website. That's why we only use payment providers that are proven to be secure and offer you a great service should you ever have difficulties with your payment.

The following, secure and certified payment providers are available for your shopping experience:

PayPal
Credit card
INSTANT BANK TRANSFER

Is my data safe?

Your data is always transmitted via a secure connection and is therefore subject to the usual security standards. The transmission of your data never poses a risk. Your safety is our greatest priority!

Is it possible to purchase on account or in advance?

Unfortunately, due to the very high effort involved, we do not offer advance payment, surname or bank transfer (advance payment) as a payment option.

The following payment methods are possible:

Paypal
Credit card
Instant bank transfe

refund

Offer a refund if I don't like the product

Absolutely! We offer a full refund for your order if you don't like the product. Visit our refund policy for more details.

How long do I have to return the goods to Grabiee?

Since we know that under time pressure you can only test unsightly items, we offer an extended return policy of 14 days after receipt of the goods. You have 14 days after receipt of the goods to send them back to us and receive the full purchase amount after a positive check.

Please note that hygiene and consumable items are unfortunately excluded for legal reasons.

Contact

I have further questions, how can I contact Grabiee?

The easiest way to contact us is by email info@Grabiee.com

How and when can Grabiee be reached?

We are available Monday to Friday from 9:00 a.m. to 5:00 p.m.

We try to answer every message as quickly as possible. You will usually receive a response within 24-48 hours. If you've been waiting for a response for a while, please check your spam folder. If you don't find a message from us there, please wait a moment or write us another email to the address below.

e-mail: info@Grabiee.com